Wongsakorn techabootam (Torskaa)
Wongsakorn techabootam (Torskaa)
Wongsakorn techabootam (Torskaa)

Challenge // Scope

PAMCO, a subsidiary of TMBThanachart Bank, managed a massive portfolio of non-performing assets through outdated manual processes. This slowed sales cycles, reduced transparency, and hindered credibility with buyers. The challenge was to digitize property management and sales operations with a secure, data-driven platform that improves efficiency and buyer confidence.

PAMCO, a subsidiary of TMBThanachart Bank, managed a massive portfolio of non-performing assets through outdated manual processes. This slowed sales cycles, reduced transparency, and hindered credibility with buyers. The challenge was to digitize property management and sales operations with a secure, data-driven platform that improves efficiency and buyer confidence.

Timeline / Team Size

1 Year // Team member : Internal (4), Outsource (3)

1 Year // Team member : Internal (4), Outsource (3)

Stakeholder

Clients

  • Developer Team

  • Service Delivery Team

Working Team

  • Developer Team

  • Finance Team

  • Account Service Team

  • Outsource Developer

My Role

Project lead

Project lead

Framework

Agile

Agile

KPIs

  • Admin time −25%

  • Inquiries +20%

  • Data accuracy +30%

  • Update time −15%

  • Uptime >99.9%

Project Overview

We developed and implemented a property management platform for PAMCO Property, a subsidiary of TMBThanachart (ttb) Bank. We were also responsible for providing continuous Maintenance and Administration (MA) for the entire system, helping the company efficiently manage and sell its portfolio of non-performing assets.

Approach

Managing a large inventory of non-performing assets requires a high degree of precision and a reliable system. The challenge was to create a platform that was not only a property database but also a tool that could help the team manage assets quickly, present information clearly to buyers, and build credibility as a company under a leading financial institution.

Strategy & Solution

We applied a Strategic System Development & Operational Excellence approach to build a system that met the needs of both internal operations and external customers.

  • Asset Management System: We developed a backend system that allows the PAMCO team to easily update property information. The system also enables them to manage detailed data for analysis and to create effective sales strategies.

  • Client-Facing Platform: We designed a website that displays property information in an organized and engaging manner. The platform includes an advanced search function, helping clients quickly find the assets they are looking for and get comprehensive information.

  • Maintenance and Administration (MA): We provide continuous support for the entire system, ensuring the platform remains stable, secure, and available at all times. We also implement new features and updates based on evolving business needs to keep the system modern.



Expectation

We expected that developing this system would enhance PAMCO's operations and serve as a key tool for driving a significant increase in asset sales.

  • Improved Operational Efficiency: The new system was designed to reduce the time and effort required for employees to manage property data.

  • Increased Sales: A user-friendly and credible platform was expected to attract more buyers and increase sales opportunities.

  • Enhanced Brand Credibility: A modern and efficient platform would build confidence with customers and reinforce PAMCO's image as a trustworthy company.

Results

  • Faster Operations: Reduced property data management time by 40% through centralized automation.

  • Customer Reach: Generated 30% more inquiries from buyers after launch.

  • Efficiency Gains: Improved backend data accuracy and content updates by 50%.

  • Reliability: Maintained 99.9% uptime under continuous MA and monitoring.

  • Outcome: The system became PAMCO’s core digital asset, streamlining asset sales and improving customer trust.

Wongsakorn techabootam (Torskaa)
Wongsakorn techabootam (Torskaa)
Wongsakorn techabootam (Torskaa)
Wongsakorn techabootam (Torskaa)
Wongsakorn techabootam (Torskaa)
Wongsakorn techabootam (Torskaa)

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© Copyright 2024 Wongsakorn Techaboontam

© Copyright 2024 Wongsakorn Techaboontam

© Copyright 2024 Wongsakorn Techaboontam